Information We Collect
When you register or use the c118 platform, we collect certain types of information to ensure a safe and seamless gaming experience. The types of information collected are as follows:
Account Information
Includes full name, date of birth, email address, mobile number and encrypted password collected during registration.
Device and Browser Information
We record device type, operating system, browser type, IP address and login session data for security purposes and to detect suspicious activity.
Payment Information
To process deposits and withdrawals in MYR, we retain transaction records including the payment methods used, such as FPX, Touch 'n Go and local bank transfers. Full account numbers are not stored on our servers.
Cookies & Usage Data
We use cookies and similar tracking technologies to enhance user experience, analyse usage patterns and deliver relevant content. You can manage your cookie settings through your browser at any time.
How We Use Your Information
Security & Verification
Your personal information is used to verify your identity at login, prevent unauthorised access and ensure that only the legitimate account holder can use c118's services.
Transaction Processing
Payment data is used solely to process deposits and withdrawals in MYR, including payment verification and transaction records required under local financial regulations.
Service Improvement
Usage and analytics data help us understand the needs of Malaysian users, enhance platform functionality, improve the mobile interface and introduce new games that players enjoy.
Service Communications
We use your email address and phone number to send important account notifications, terms updates, security alerts and transaction-related communications.
Cookies and Digital Tracking
C118 uses cookies to deliver a better user experience and ensure the platform functions smoothly. There are three main categories of cookies we use:
Functional Cookies
Required for core platform operations, including login sessions, language preferences and user account settings.
Analytical Cookies
Helps us understand how users interact with the platform so we can improve its design and performance.
User Controls
You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain platform features.
Data Storage, Security and Sharing
Security Measures
C118 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Passwords are stored as irreversible hashes. We also conduct regular security audits and round-the-clock threat monitoring.
User data is stored on servers located in secured facilities with restricted access. Retention periods are determined by legal and operational requirements — financial transaction records are kept for a minimum of seven years in line with Malaysian regulatory requirements.
Sharing with Third Parties
C118 does not sell or rent your personal data to any third party for marketing purposes. Your information is only shared with trusted payment service providers, technical processors bound by confidentiality agreements, and relevant authorities where required by Malaysian law.
User Rights and How to Contact Us
Right to Access
You may request a copy of the personal information we hold about you at any time. Such requests will be processed within 14 business days.
Right to Rectification
If your personal information is inaccurate or out of date, you can update it through your account settings or by contacting the c118 support team directly.
Right to Erasure
You may request account closure and deletion of your personal data, subject to record-keeping obligations set out under applicable Malaysian financial laws.
Changes to This Policy and How to Contact Us
C118 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via email or in-platform notification at least 14 days before the changes take effect. The latest version will always be available on this page.
If you have any questions about your data privacy or wish to submit a user rights request, please contact our support team at [email protected] or visit the page FAQ us for more information.
Ready to Get Started Safely?
Your data security is our responsibility. Register for a c118 account today and enjoy a fully protected gaming experience — or log in if you're already a member.